Frequently Asked Questions
Everything you need to know about our ethically made dolls.
How are cuddle+kind dolls made?
Every doll is lovingly handcrafted by skilled artisans in Peru using high-quality, sustainable 100% cotton yarn. Our commitment to ethical production ensures fair trade wages and a safe working environment for all our makers.
What is your '1 doll = 10 meals' mission?
For every doll purchased, we provide 10 nutritious meals to children in need around the world through our giving partners. Your purchase helps fight childhood hunger and makes a lasting impact.
How do I care for my doll?
To keep your doll looking its best, we recommend light spot cleaning with a damp cloth and mild soap. For a deeper clean, hand wash cold and lay flat to dry. Do not bleach or machine dry.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
Can I return or exchange my purchase?
Yes, we want you to love your doll. We accept returns and exchanges on items in their original, unwashed condition with tags attached within 30 days of delivery.
Are your dolls safe for newborns?
Absolutely. Safety is our top priority. All our dolls are rigorously tested to meet or exceed safety standards in the US, Canada, and the EU, making them safe companions for children of all ages.